Terms of service

Last updated: 12 November 2026

1. About us and these terms

This website, offlineally.com, is operated by Offline Ally ("we", "us", "our"). You can contact us at info@offlineally.com.

These terms apply when you visit the website and when you buy from us. Please read them before placing an order. By placing an order you accept them.

2. Our product

We sell OFFLINE 72, a digital guide in PDF format with printable worksheets. The product page describes its format, number of pages and contents.

OFFLINE 72 is an independent publication. It is not an official document and it is not affiliated with or endorsed by the European Union, the UK Government, FEMA or any other public body.

The guide is for general information and education only. It does not replace instructions from the authorities, emergency services or professionals, and it is not medical advice. In an emergency, call your local emergency number and follow official instructions.

3. Orders and prices

Prices are shown in the currency of your market. Any applicable taxes are shown at checkout before you pay. Payment is handled through a secure, encrypted checkout and trusted payment providers; we do not see or store your full card details.

The contract between you and us is formed when we send you the order confirmation email. We may refuse or cancel an order, for example if the price shown was clearly wrong or we suspect fraud; in that case we refund any amount paid.

4. Delivery

After payment you receive an email with a link to download the guide. If the email does not arrive within a few minutes, check your spam or promotions folder, then write to us and we will help.

5. Licence to use the guide

When you buy OFFLINE 72 you receive a personal, non-transferable licence to use it for yourself and your household. You may print the worksheets as many times as you like for your own household.

You may not resell, redistribute, share, post online or otherwise make the file or its contents available to others, in whole or in part, without our written permission. All rights in the guide, its text and its design remain with Offline Ally.

6. Right to cancel and refunds

Your right to cancel and our refund rules for digital content are set out in our Refund Policy, which forms part of these terms.

7. Accuracy and updates

We check the information in the guide carefully at the date of each edition, which is shown in the guide. Recommendations, services and phone numbers can change after that date. We may publish new editions; unless we say otherwise when you buy, a purchase does not include future editions.

8. Our responsibility to you

We are responsible for supplying the guide as described and with reasonable care and skill. We are not responsible for losses that were not foreseeable, for losses caused by events outside our reasonable control, or for business losses.

Nothing in these terms limits or excludes our liability where this would be unlawful, including for death or personal injury caused by our negligence or for fraud, and nothing affects your statutory rights as a consumer.

9. Using the website

You must not misuse the website, for example by trying to gain unauthorised access, introducing malicious code or using it for any unlawful purpose. The website may link to other websites that we do not control; we are not responsible for their content.

10. Your personal data

We use your personal data as described in our Privacy Policy.

11. Changes to these terms

We may update these terms from time to time. The version that applies to your order is the one published when you placed it.

12. Governing law

These terms are governed by Italian law. If you are a consumer, you also keep the protection of the mandatory rules of the country where you live, and you may bring a claim in the courts of that country.

13. Contact

Offline Ally · info@offlineally.com