Refund policy
Last updated: 12 November 2026
OFFLINE 72 is a digital product: a PDF guide delivered by a download link straight after purchase. Nothing is shipped. This policy explains when you can cancel and when we refund.
Your right to cancel
If you live in the European Union or the United Kingdom, you normally have 14 days to cancel an online purchase.
For digital content supplied immediately, this right ends once the download is made available to you, but only if, before paying, you expressly agreed that we could supply the file straight away and you acknowledged that you would lose your right to cancel. We confirm that agreement in your order confirmation email.
If you did not give that agreement, you keep your 14-day right to cancel: write to us within 14 days of your order and we will refund you in full.
Change of mind after download
Because a PDF can be copied once it has been downloaded, we cannot accept returns or give refunds for a change of mind after the file has been made available, except where the law says otherwise.
When we will fix it or refund you
Write to us and we will fix the problem or refund you if:
- you did not receive the download email, or the link does not work, and we cannot solve it within a reasonable time;
- the file is faulty, incomplete or not as described;
- you were charged twice for the same order.
Nothing in this policy affects your statutory rights as a consumer.
How to ask for help or a refund
Email info@offlineally.com with your order number and a short description of the problem. We will reply as soon as we can.
Approved refunds are made to the original payment method within 14 days of our confirmation. Depending on your bank or card provider, it may take a few more days for the money to appear on your statement.
Contact
Offline Ally · info@offlineally.com